WHEN PLANS CHANGE.

Pickup games

• The price is on every game. Most games are $18.99 + HST. A few fields cost more to rent, so those games cost more, never above $24.99 + HST. There is no membership and nothing recurring.
• When your card is charged. 48 hours before kickoff, the game goes ahead if enough players are in, and every saved card is charged then. For games added at short notice, that check happens 3 hours before kickoff. If you join a game that has already gone ahead, you pay when you join.
• If the game doesn't fill, it is called off, nobody is charged, and you get an email.
• By joining, you allow KICKR to charge your saved card for that one game, at the price shown when you joined, once the game goes ahead. Your card is held by Stripe; KICKR never sees the card number. Nothing else is ever charged to it without your say.
• Leaving before the charge. Open the game in the KICKR app and tap Leave game. You're off the game and nothing is charged. You can also email league@kickr.ca or reply to your KICKR game email.
• Leaving after the charge, up to 24 hours before kickoff. Tap Leave game in the app and you get a full refund to the card you paid with. The game page shows the exact cutoff.
• Within 24 hours of kickoff. Your spot is final sale. Missing the game, arriving late or a change of plans does not qualify for a refund. You can still tap Leave game until kickoff to give your spot to another player, without a refund.
• If KICKR cancels a game after the charge for any reason, including losing the field or weather, you get a full refund to the card you paid with, with no request needed. Refunds usually show on your statement within 5 to 10 business days, depending on your bank.
• If a game is full by the time your payment goes through, you get a full refund automatically.
• A waiver first. Every player signs the participant waiver once, before joining a first game.

Membership: the short version

• First month at checkout, then the 24th. Before membership starts, your first month is paid at checkout. After that, you're billed on the 24th for the month ahead. Cancel through the "Manage subscription" link in any Stripe receipt.
• After the refund cutoff, weather or non-use does not qualify for a refund. KICKR-cancelled nights are handled separately below.
• Medical exception: a doctor's note for an injury or illness that prevents you from finishing the month gets you a pro-rated credit toward a future month.
• If KICKR cancels a match night, we reschedule it inside the same month. If we cannot, that night is automatically credited to your next month at no cost to you. This covers weather days that KICKR calls off and any school or venue preemption.

The 48-hour cutoff

Cancel 48 hours or more before the month's first match for a full refund of that month. With less than 48 hours remaining, the month is non-refundable.

How to cancel future months

Open any KICKR payment receipt from Stripe and click "Manage subscription". You can cancel there at any time, with no email needed. Cancelling stops next month's charge. If you cancel after the refund cutoff, you keep your spot for the rest of the current month.

How to claim a medical credit

Email league@kickr.ca with your full name, the email you registered with, and a copy of a doctor's note dated inside the affected month. We will issue a pro-rated credit for the unplayed match nights against your next month. Credits are not redeemable for cash and expire 12 months from issue.

Forfeits and no-shows

If your team does not show, that match night still counts against your month and no credit is issued. If KICKR cancels the night instead, the rescheduling and credit rule above applies.

Spot transfers

Can't make a match night? You may transfer that night, or the rest of your month, to another player of similar skill, subject to KICKR's approval. Email league@kickr.ca before the night. The player taking your spot must e-sign the KICKR participant waiver before they can play.

Why this exists

The Pickup rule means nobody pays for a game that doesn't happen. The membership cutoff keeps cancellation terms clear for everyone. Medical credits, KICKR-cancelled nights and approved transfers are handled as set out above.