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PARTICIPANT WAIVER.

Your participant waiver, release of liability and rules acknowledgement, for Pickup Games and the monthly Membership. Read the full agreement before you pay. Pickup players sign it in the KICKR app before joining a first game. Members sign it after checkout, in the app or from the link in the welcome email, and need it signed to check in.

Last updated November 9, 2026 · Version v2.0.2026-11-09

Before you sign

Before you sign

Section 1 defines the two ways to play: Pickup Games and the Membership. Section 7 covers filming and photos. Section 9 explains when Pickup Games are charged, the 24-hour Pickup refund window, the monthly 48-hour refund rule, weather, and KICKR-cancelled match day credits. Sections 14 to 17 cover payments, your saved card, and the app account.

You must read this document in full before you sign it. By typing your full legal name and submitting the signup form, you create a legally binding electronic signature under the Electronic Commerce Act, 2000 (Ontario).

1. Parties

In this document:

  • "KICKR" means KICKR Global Sports Inc., a Canadian federal corporation incorporated under the Canada Business Corporations Act, operating as KICKR (kickr.ca).
  • "Venue" means any field, stadium, dome, or other facility where KICKR holds a match or event. The location of each match or event is shown in the KICKR app or on your booking before you play. References to a Venue apply to each location when it hosts a KICKR match or event.
  • "Membership" means the monthly KICKR subscription: one set match night a week on the 4x plan (two on the 8x plan), with the same balanced team all month, a monthly table and a final in week 4 of the month.
  • "Pickup Game" means a single KICKR game that you join one at a time in the KICKR app or on kickr.ca and pay for per game, with no Membership. Each Pickup Game shows its Venue, field, kickoff time, side size and price before you join.
  • "Released Parties" means KICKR Global Sports Inc., the owner or operator of any Venue, and each of their respective directors, officers, employees, agents, contractors, volunteers, game officials, and successors.
  • "You" means the participant who signs this document.

2. Eligibility

You confirm that you are at least 18 years old. All KICKR matches and events are for adults only. Anyone under 18 is not eligible to participate.

You confirm that you are physically fit to participate in competitive small-sided soccer (4v4 to 7v7, as set by the Venue), on turf or a futsal court, indoors or outdoors, and that no medical professional has advised you against vigorous physical activity.

3. Assumption of risk

You understand that participation in soccer carries inherent risks that cannot be eliminated, including but not limited to: collisions with other players, the ball, goalposts, walls, boards, and the playing surface; sprains, strains, fractures, concussion, dental injury, eye injury, lacerations; heat stroke, dehydration, hypothermia, frostbite, sunburn, lightning strike, and other weather-related conditions; communicable disease; theft, loss, or damage to your personal property; and, in extreme cases, permanent disability or death.

You voluntarily and knowingly assume all such risks, whether foreseeable or not, including risks that arise from the ordinary negligence of the Released Parties.

4. Release and waiver of liability

In consideration of being permitted to participate in KICKR, you release, waive, discharge, and covenant not to sue the Released Parties for any and all liability, claims, demands, actions, and causes of action of any kind arising out of or related to any loss, damage, injury, illness, or death sustained by you while participating in or in connection with any KICKR activity, including but not limited to negligence of the Released Parties.

This release is binding on you, your spouse, your children, your heirs, your estate, your personal representatives, and your assigns.

5. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, losses, damages, costs, and expenses (including reasonable legal fees) brought by any person or entity arising out of or related to your participation in KICKR, your use of any Venue premises, your conduct on or off the field, or your breach of this document.

6. Responsibility for property damage

You agree to reimburse KICKR Global Sports Inc. and the owner or operator of the Venue for the cost of repairing or replacing any damage to any Venue premises, facilities, equipment, or property that you cause through misuse, neglect, or wilful act. KICKR is not responsible for any of your personal property brought onto any Venue premises and you are solely responsible for insuring it.

7. Filming, photography, and publicity consent

You understand and agree that KICKR films and photographs Membership matches and Pickup Games at any Venue, and that footage and still photographs include you. By signing, you consent to being filmed and photographed at every KICKR match or game you take part in. You grant KICKR a perpetual, royalty-free, worldwide, irrevocable, sublicensable licence to record, edit, broadcast, publish, and use your name, voice, image, likeness, player name, statistics, and performance data in any medium now known or later developed, including YouTube, Instagram, Threads, the KICKR website, weekly performance reports, marketing materials, and broadcasts to third parties. Filming at any Venue is subject to any required permission from the owner or operator of that Venue.

If you do not wish to be filmed, you must not participate in KICKR.

8. Rules of the premises and equipment

You agree to follow all applicable laws and the rules of any Venue premises when you play there, including without limitation:

  • Shoes for the surface are mandatory: turf shoes (flat-soled or moulded turf footwear) on turf, and non-marking indoor court shoes on a futsal court. Metal cleats, removable studs, screw-in studs, and any other studded footwear are strictly prohibited and will damage the surface and your fellow players. KICKR staff may refuse you entry to the field if your footwear is non-compliant; no refund is owed.
  • Shin guards are strongly recommended at all times. You acknowledge that playing without shin guards increases the risk of injury and is your decision alone.
  • Water is the only drink permitted on the premises. Food and alcohol are not permitted at any time.
  • Pets (other than service animals), bicycles, inline skates, and skateboards are not permitted on the premises.
  • Smoking and vaping are strictly prohibited on the premises.
  • Amplified music or unusually loud noise is not permitted without the venue owner or operator consent.
  • All City of Toronto by-laws apply at all times.
  • You may not sell food, beverages, programs, or merchandise on the premises.

You agree to follow the published KICKR rules, which apply to Membership matches and Pickup Games, and any reasonable instruction given by KICKR staff or game officials during a match. KICKR may suspend or remove you from KICKR for any breach without refund.

9. Refunds, weather, and credits

Membership. Before your Membership starts, your first month is paid at checkout. After that, every month is billed on the 24th of the month before, about a week before it starts. If you cancel at least 48 hours before the month's first match, you receive a full refund for that month. After that cutoff, the month is non-refundable; cancellation stops next month's charge and you keep your spot for the rest of the month. Weather or non-use at any venue does not qualify for a refund after the cutoff. If KICKR cancels a match day, we reschedule it inside the same month or credit it to your next month if rescheduling is not possible.

If a booking at any Venue is preempted or the Venue becomes unavailable, KICKR will reschedule the Membership match or credit it to your next month if it cannot be rescheduled inside the same month. The venue owner or operator may preempt bookings for its own or other events. The monthly refund rule above still applies.

Pickup Games. Joining a Pickup Game saves your card and charges nothing. About 48 hours before kickoff (3 hours for games added at short notice), the game goes ahead if enough players have joined, and your card is charged then. If you join a game that has already gone ahead, you pay when you join. If the game does not fill, it is called off and nobody is charged. Before the charge, you may leave a Pickup Game at no cost from its page in the KICKR app or by contacting KICKR. After the charge, you may leave up to 24 hours before kickoff and receive a full refund to the card you paid with. Within 24 hours of kickoff, your spot is final sale: you pay for the game, you show up for the game, and missing it, arriving late, weather you choose not to play in, or a change of plans does not qualify for a refund. You may still leave the game from its page in the KICKR app until kickoff, without a refund, so another player can take your spot. If KICKR cancels a Pickup Game after the charge for any reason, including weather or losing the field, or the game is already full when your payment goes through, you receive a full refund to the card you paid with.

One-night events (a single paid night, booked separately from a monthly membership) are final sale, with no refunds. If KICKR cancels the night, you get a full refund.

For all other refund matters, the published KICKR refund policy applies.

10. Emergency contact and medical information

You confirm that the emergency contact name, phone number, and relationship you provide are accurate and that the person named has agreed to be contacted in the event of an emergency. You confirm that any medical conditions, allergies, or medications you list are accurate. KICKR is not a medical provider and cannot administer medication; the information is collected so that an emergency responder can be informed quickly if needed.

11. Electronic signature and recordkeeping

You agree that typing your full legal name in the signature field below and submitting the form constitutes your signature on this document under the Electronic Commerce Act, 2000 (Ontario), and is legally equivalent to a handwritten signature. You consent to KICKR storing the signed document, the version, the SHA-256 hash of the text you signed, the date and time, your IP address, and the user agent string of your browser, for the purpose of proving acceptance.

12. Severability and entire agreement

If any part of this document is held to be unenforceable, the remainder continues in full force. This document, together with the published KICKR rules and refund policy at the time of signing, is the entire agreement between you and KICKR with respect to your participation.

13. Governing law

This document is governed by and interpreted under the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute will be resolved by the courts of the Province of Ontario sitting in the City of Toronto.

14. Payments and billing

KICKR does not offer free trials. The Membership is a paid monthly subscription, and each Pickup Game is paid on its own. The billing terms are:

  • Membership price. The 4x tier costs $16.99 CAD per match night, billed as $67.96 CAD per month for 4 match nights, and a 5th match night in the month is free; the 8x tier costs $135.92 CAD per month for 8 match nights. Ontario HST is added at checkout.
  • Membership billing date. Before Membership play starts, checkout charges your first month right away and your next charge is on the 24th of that month. Once it is running, Stripe bills on the 24th of each month for the next month: until the 22nd, checkout saves your card and the first charge is on the 24th; later in the month, the next month is charged at checkout.
  • Cancellation. You can cancel your Membership through the "Manage subscription" link in a Stripe receipt. Cancellation stops future monthly charges; the KICKR refund policy governs refunds for a month already charged.
  • Pickup Game price. Each Pickup Game shows its price before you join, from $18.99 to $24.99 CAD, plus Ontario HST. The price shown when you join is the price you pay. Pickup Games are never recurring.
  • Saved card. When you join a Pickup Game, your card is saved with Stripe, KICKR's payment processor. KICKR never receives your full card number.

By signing up for a Membership, you authorize the recurring charges for your selected plan until you cancel. By joining a Pickup Game, you authorize KICKR to charge your saved card once for that game, at the price shown when you joined, when the game goes ahead. Nothing in this section overrides the KICKR refund policy.

15. App account and license

Some KICKR services, including the KICKR mobile app, are gated behind an active KICKR account. You agree that:

  • Members-only features. Membership features in the KICKR mobile app, such as your monthly team, member check-in and the monthly table, require an active paid Membership. If your Membership lapses, those features are suspended until it is reactivated. Joining Pickup Games does not require a Membership.
  • 18+ only. KICKR accounts and the KICKR mobile app are for adults aged 18 or older only.
  • One account per person, non-transferable. You may hold only one KICKR account, you may not share your account or credentials with anyone, and you may not sell, rent, lease, or otherwise transfer your account, your Membership spot or a Pickup Game spot to a third party. Substitute-player arrangements are handled exclusively through the spot-transfer process in the KICKR refund policy.
  • Sign-in. Sign-in to the KICKR mobile app is provided through Sign in with Apple, or with your email and either a password or a one-time code sent to your email. Apple's terms apply to your use of Sign in with Apple. If you sign in using Apple's private email relay, KICKR communicates with you exclusively through the relay address.
  • Limited licence. KICKR grants you a personal, limited, non-exclusive, non-transferable, revocable licence to use the KICKR mobile app for your personal participation in KICKR. The app, its content, and the KICKR brand remain the property of KICKR Global Sports Inc. and its licensors.

16. Suspension and termination

KICKR may suspend or terminate your account, your Membership or your access to Pickup Games, with or without notice, including for the following reasons:

  • chargebacks or payment disputes you initiate against KICKR charges, after KICKR has had a reasonable opportunity to respond;
  • breach of the published KICKR rules, including code-of-conduct violations, abuse of staff, game officials, or other players, or any conduct on or off the field that KICKR reasonably considers harmful to KICKR or other participants;
  • repeated no-shows, late cancellations, or failure to honour scheduled matches or Pickup Games you joined;
  • reselling, sharing, or attempting to transfer access to KICKR, a Pickup Game spot or your KICKR account outside the spot-transfer process in the refund policy;
  • any conduct that breaches this document or any applicable law.

Termination for conduct or other breaches in this section does not entitle you to a refund. For voluntary cancellations, section 9 and the refund policy apply.

17. Account security

You are responsible for the security of your KICKR account, including the device and email address you use for Sign in with Apple or for password or one-time code sign-in. You agree to notify KICKR promptly at league@kickr.ca if you suspect that your account, your email inbox, or the Apple ID linked to your KICKR account has been compromised, lost, or used without your authorization. KICKR is not responsible for losses arising from your failure to safeguard your sign-in factors.

By typing your full legal name and submitting the signup form, you confirm that you have read this document, understand it, agree to it, and are signing it freely and voluntarily.